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The
following personal data is collected by or on behalf of FULA:
1. Data
provided by users. This includes:
- User profile: We collect data when users
create or update their FULA accounts.
This may include their name, email, phone number, login name and
password, address, profile picture, payment or banking information
(including related payment verification information), driver’s license
and other government identification documents (which may indicate
document numbers as well as birth date, gender, and photo). This also
includes vehicle or insurance information of drivers and delivery
persons, emergency contact information, user settings, and evidence of
health or fitness to provide services using FULA apps.
This also includes gender and/or occupation (when required for certain FULA services or programs, such as FULA Cash or features that enable
women to provide services or receive services to/from other women).
We may use the photos submitted by users to verify their identities,
such as through facial verification technologies. For more information,
please see the section titled “How we use personal data.”
- Background check and identity verification (drivers
and delivery persons).
This may include information such as driver history or criminal record
(where permitted by law), license status, known aliases and prior
addresses, and right to work. This information may be collected by an
authorized vendor on FULA’s behalf. We
also verify the identities of riders, and of delivery recipients who
request alcohol delivery.
- Demographic data: We may collect demographic data
about users, including through user surveys. In some countries, we may
also receive demographic data about users from third parties.
We may also infer demographic data from other data collected from users.
For example, where necessary to enable features that allow women to
provide or receive services from other women, we may infer gender using
their first name. In such cases, we enable users to change their gender
if necessary via in-app settings.
- User content: We collect the data submitted by users when
they contact FULA customer
support (including at FULA Greenlight
Hubs, or via videoconferencing tools), provide ratings or compliments
for other users, restaurants or merchants, or otherwise contact FULA. This may include feedback,
photographs or other recordings collected by users, including audio or
video recordings (such as from dashcams) submitted by users in
connection with customer support. This also includes metadata relating
to the method you use to communicate with FULA.
- Travel
information: We
collect travel itinerary information, including the times and dates of
upcoming flight, lodging or car rental reservations, from users of our FULA Travel feature. We collect such
information: (i) when users manually input their information into an FULA Travel itinerary; or (2) if
authorized by users to access their Gmail accounts, from
traveled-related email confirmations. If so authorized, FULA will only access users’ Gmail
accounts to collect travel itinerary information to enable the FULA Travel feature, and will adhere
to Google’s API
Services User Data Policy, including the limitations on
use of data collected from users’ Gmail accounts.
2. Data
created during use of our services. This
includes:
- Location data (driver and delivery person): We collect drivers’ and
delivery persons’ precise or approximate location data, including to
enable rides and deliveries, to enable ride/delivery tracking and safety
features, to prevent and detect fraud, and to satisfy legal
requirements. FULA collects this
data when the FULA app is
running in the foreground (app open and on-screen) or background (app
open but not on-screen) of their mobile device.
- Location data (riders and delivery recipients). We collect riders’ and
delivery recipients’ precise or approximate location data to enable and
enhance use of our apps, including to improve pick-ups, facilitate
deliveries, enable safety features, and prevent and detect fraud. Please
see our Rider Location Help
page for
detailed information on how we use this data.
We collect such data from users’ mobile devices if they enable us to do
so. (See “Choice and transparency” below for information
on how riders and delivery recipients can enable location data
collection). FULA collects such
data from the time a ride or delivery is requested until it is finished
(and may indicate such collection via an icon or notification on your
mobile device depending on your device’s operating system), and any time
the app is running in the foreground (app open and on-screen) of their
mobile device.
Riders and delivery recipients may use the FULA apps without enabling FULA to collect precise location data from their mobile
devices. However, this may affect features in the FULA apps. For example, a user who
has not enabled location data collection will have to manually enter
their pick-up address. In addition, the location data collected from a
driver during a trip will be linked to the rider’s account, even if the
rider has not enabled location data to be collected from their device,
including for purposes of receipt generation, customer support, fraud
detection, insurance, and litigation.
- Transaction information: We collect transaction
information related to the use of our services, including the type of
services requested or provided, order details, payment transaction
information (such as a restaurant’s or merchant's name and location and
amount of transaction), delivery information, date and time the service
was provided, amount charged, distance traveled, and payment method.
Additionally, if someone uses your promotion code, we may associate your
name with that person.
- Usage data: We collect data about how users interact with
our services. This includes data such as access dates and times, app
features or pages viewed, app crashes and other system activity, and
type of browser. We may also collect data regarding the third-party
sites or services used before interacting with our services, which we
use for marketing. (Please see "How We Use Data"
below for more information on how we market our services to users).
In some cases, we collect this data through cookies, pixels, tags, and
similar tracking technologies that create and maintain unique
identifiers. To learn more about these technologies, please see
our Cookie Notice.
- Device data: We may collect data about the devices used to
access our services, including the hardware models, device IP address or
other unique device identifiers, operating systems and versions,
software, preferred languages, advertising identifiers, device motion
data, and mobile network data.
- Communications data: We enable users to
communicate with each other and FULA through FULA’s
mobile apps and websites. For example, we enable drivers and riders, and
delivery persons and delivery recipients, to call, text, or send other
files to each other (generally without disclosing their telephone
numbers to each other). To provide this service, FULA receives some data regarding
the calls, texts, or other communications, including the date and time
of the communications and the content of the communications. FULA may also use this data for
customer support services (including to resolve disputes between users),
for safety and security purposes, to improve our services and features,
and for analytics.
- Safety
recordings:
In certain jurisdictions, and where permitted by law, users can record
the audio and/or video of their trips through an in-app feature or using
a dashcam. In app recordings are encrypted and stored on users’ devices,
and are only shared with FULA
if submitted to customer support by the users in connection with safety
incidents. Please see here more information.
3. Data from
other sources. These include:
- Users participating in our
referral programs. For example, when a user refers to another person, we
receive the referred person’s personal data from that user.
- FULA account owners who request
services for or on behalf of other users, or who enable such users to
request or receive services through their accounts. This includes owners
of FULA for Business
accounts.
- users or others providing
information in connection with claims or disputes.
- FULA business partners through which
users create or access their FULA
account, such as payment providers, social media services, or apps or
websites that use FULA’s APIs or
whose APIs FULA uses.
- FULA business partners in connection
with debit or credit cards issued by a financial institution in
partnership with FULA to the extent
disclosed in the terms and conditions for the card.
- vendors who help us verify
users’ identity, background information, and eligibility to work, or who
screen users in connection with sanctions, anti-money laundering, or
know-your-customer requirements
- insurance, vehicle, or financial
services providers for drivers and/or delivery persons
- partner transportation companies
(for drivers or delivery persons who use our services through an account
associated with such a company)
- publicly available sources
- marketing service providers or
data resellers whose data FULA
uses for marketing or research
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